How HelpScout Achieved A $300,000 Revenue Increase

Our Guest:

Nick Francis is the Co-Founder and CEO of HelpScout. HelpScout is a software-as-a-service company that was built on providing world class customer service for businesses through email interaction. The company facilitates the customer service experience by keeping everyone that shares an inbox on the same page. They like to consider themselves an invisible helpdesk, and they pride themselves on making the experience for customers just as personal as it would be if they were having a one-on-one conversation.

What You’ll Learn:

  • How critical it can be to communicate with your prospects at the right time.
  • How to make simple changes in your email campaigns to increase your conversion rate.
  • Why you need to be walking your prospects through each step of the buying process.

Who Was Mentioned:




  • 13 minutes is the perfect length for a podcast.

    I love, love, love the singular focus on this one part of the business and how succinct and tight the interview was.

    Great job. Can’t wait to hear more.

    • Taylor, you rock! Thanks so much for this awesome feedback. Keep listening and we’ll keep making em!