Build My Business: Filling Salon Chairs with Repeat Clients

Build My Business: Salon Marketing

Editor’s Note: This post is part of our Build My Business series, in which our in-house experts, hobbyists, and insatiably curious marketers show you how they would use LeadPages to launch a campaign for a very specific—though hypothetical—business purpose.

This week, Head of Marketing Automation and notable bald man Chris Davis shares a salon marketing campaign designed to get a hair business buzzing with repeat clients. He’s also created a detailed campaign map, which you can download to use yourself below:

Click here to download the Salon Marketing Campaign Map

If you have LeadPages™, you don’t need to download this template – it’s already available to you inside your LeadPages account. Just log in and you’ll see how super easy it is to customize this page in seconds with no technical knowledge or skills, make it mobile responsive, integrate it with your email service provider or CRM, run A/B split tests, and publish it to Facebook, WordPress, or your own server.

I have a special affinity for people who style hair for a living.

After all, people rely on them for self esteem and confidence daily. It’s hard to fight back a smile when someone tells you how great your hair looks.

I also know how hard it is to gain traction for your business. New competition pops up almost weekly.

But if every salon and barbershop owner knew how to consistently generate customers for their business, the threatening feeling would transform into empowerment and confidence.

In this post, I’m going to give you a simple salon marketing strategy to attract new customers, keep existing customers coming back, and turn happy customers into evangelists for your business. It’s designed for salons and barbershops, but any service-based business could use elements of my strategy.

When most new service-based businesses start off, they tend to focus on things like getting a fancy website and a logo designed. I would challenge that approach, however, and present you with one that is much stronger.

That is, generating leads.

The very first step when starting your business as a stylist or barber should be to identify how you are going to generate leads for your business. Better yet, you should think about how you can do this with the least amount of work needed on your part. You should think about automation.

Keeping that in mind, I created a complete campaign designed to be accessible to anyone in the hair or beauty industry—even if you’re totally new to marketing and don’t want to spend much time on it.

I’ll lay out my campaign step by step below, but I’ve also created a detailed roadmap you can save and follow on your own. Click below to get it your free copy:

Click here to download the Salon Marketing Campaign Map

If you have LeadPages™, you don’t need to download this template – it’s already available to you inside your LeadPages account. Just log in and you’ll see how super easy it is to customize this page in seconds with no technical knowledge or skills, make it mobile responsive, integrate it with your email service provider or CRM, run A/B split tests, and publish it to Facebook, WordPress, or your own server.


Step 1: Build Your Landing Page

Let’s assume I’ve just opened my salon or barbershop. In that case, my main focus is to just get as many people through the doors as possible.

To do that, I’ll create a webpage devoted to generating leads—that is, people who are interested in my business and are likely to become customers.

The first step will be to offer something appealing to my audience in exchange for their email address. For example, I could give new customers a complimentary hair conditioning treatment on their first visit if they schedule any other service.

To offer this freebie, I’ll build a landing page with LeadPages®. The entire focus of this landing page is to get people to say yes to the free add-on service and visit my shop.

I asked our designers to give me a test version of one of our soon-to-be-released coupon templates, which are perfect for an ultra-targeted page purpose like this. (Watch for these in the weeks to come once they’re fully coded.) I might even make two versions of the page, one for women and one for men:

Two coupon landing pages for salon marketing

I could publish this to a simple, easy-to-remember custom URL, such as http://www.myhairbusiness.com/free.

Think of this landing page as someone handing out coupons or flyers for your business in the mall or on the street corner. The main difference is, your landing page never gets tired or goes off the clock.

So you now have a way to deliver coupons to prospects 24/7. With LeadPages®’ built-in Lead Magnet Delivery system, I don’t even have to go to the trouble of emailing out the coupons myself. When leads opt in, they’ll automatically be sent a coupon by email.

Now it’s time to get some traffic to that landing page.

Tech Tip: When I set up my landing page, I’ll need to tell LeadPages® where to send all the email addresses of my new leads. To make sure I can keep them all organized and easily contact them in the future, I’ll sign up for Active Campaign, a beginner-friendly email autoresponder service. We’ll see some of the features that make this a good option for me in later sections.


Step 2: Get Traffic

Imagine that you just built your business in the middle of a corn field. You can sit and hope people find a way to get to your business (like most business owners do), or you can create a path that leads directly to your front door.

We’re going to do the latter. For my new business, I’d use several traffic sources to create a path for leads to find my landing page—most of them free:

Free Traffic Tools

1. Social Media: I’ll put the url to my landing page—not my home page—on all of my social-media profile About tabs. That way, anyone who checks out my posts (things like my salon space or before/after shots of my clients) won’t just learn what my business is about—they’ll be invited to experience it themselves at a great price.

2. Business Cards and Flyers: Why not give the potential clients who encounter me in the real world a chance to get in on my new-customer offer? I’ll make sure to advertise my landing page URL on any print assets I create.

3. Website Banners: Assuming I also have a simple home page, I’ll use a tool like Canva to create a beautiful banner for my website that links to my landing page. I can place variations of this banner directly below my navigation bar, on the sidebar, and maybe in the footer as well.

4. Email Signature: I’ll also add the link to my landing page to my email signature line. You’d be surprised at how many people actually read and click the links in email signatures!

Paid Traffic Tools

1. Facebook Ads: Facebook is a great place to start running ads fairly inexpensively, and it’s a great choice for me because I have an attention-grabbing special offer to focus on in my ad—which will, of course, run to my landing page. Here’s an example of an ad I could create:

fb ad example

Through targeting, I can expose my ad to several hundred carefully chosen people each day. For instance, I could create an audience of only women ages 25–60, living in zip codes near my salon, with moderate incomes (high enough to spend on salon visits but not so high that they wouldn’t be tempted by my coupon), known to purchase hair-care products.

And I could create a second distinct audience if I wanted to run ads to my landing page variation for men. For $10 a day, I can reach exactly the customers who are most likely to visit my business.

Plus, as of this fall, you can simultaneously run ads on Facebook and Instagram. I’ll definitely enable this option—uploading some real images of my salon and work once I have them—to take advantage of the visual appeal inherent in my field of business.

Check out our Facebook Advertising course if you’re interested in getting your first ad up and running quickly and inexpensively.

2. Google Local SEO: So far I’ve spent very little money on my marketing, so I feel comfortable investing a bit in this area. For around $300 a month, I’d hire a SEO agency to help me rank organically on Google for anybody searching for a haircut within a few miles of my business. Since my goal is repeat business, I should only need to use this service at the outset.

Local small business owners often do not realize how quickly they can dominate their local marketing by appearing as Number 1 in Google’s local search results. Check out the screenshot below to see a few local shops doing this right:

Local Google SEO Results

In fact, Jeff Wenberg and I recently made a short video explaining what you can do with local SEO:

Now we need to provide a way for our new leads to schedule an appointment.

But the last thing I want to do is have them call in. Remember, we want to automate as much of this process as possible!

So I’m going to use online scheduling.


Step 3: Get Appointments

Once someone submits their email address on my landing page, they’ll be taken to a second page—the thank you page.

Usually, this page simply confirms that you have successfully received someone’s email address.

But here, I’m going to add something powerful: a link directing them to an online scheduling calendar.

thanks hair

The software I recommend for this process is Acuity Scheduling. It will sync up with your personal and professional calendar and only display the times you have available—no scheduling assistant needed.

Online Scheduling Screenshot

Since my leads know they’re getting a free bonus, they’ll be likelier to take the next step and book their appointment right away. And once they’ve done that, I can also let my online scheduling software handle the job of reminding them to show up via email or even text message, at intervals of one day and one hour before their appointment.

Time Out for Optimization: At this point, I’ll start to measure the effectiveness of my marketing efforts. Since I’m using a LeadPages® landing page, this will be easy—I’ll just check my analytics dashboard to see how many visitors and opt-ins my page is getting:

LeadPages Analytics

I’ll aim for at least a 20% conversion rate starting out—pretty realistic based on what I’ve seen for pages in this industry. Taking all my online traffic sources together, I estimate that this should translate into 3–4 new customer appointments booked each day. (And if I’m not hitting that goal, I’ll test different content in my ads and/or on my page.)

That’s a good start, but it won’t put me where I need to be quite yet. For one thing, I need to make sure my new customers come back for another cut.

So I’ll create another landing page—and here I’ll get creative.


Step 4: Get Them to Come Back

One of the features I like most about LeadPages® landing pages is that all of the templates look great on all devices.

Such as an iPad that sits at the front desk of my salon with a landing page already loaded on the device.

ipad schedule appointment

Before any customer leaves, I’ll offer them the chance to get a 10% discount off their next haircut if they schedule it before leaving the salon. I’ll simply have them use the iPad to opt in for a new coupon (on a similar landing page advertising this customer-only offer), and use the thank you page to direct them to the scheduler.

Tech Tip: ActiveCampaign has the ability to determine if someone has already claimed their 10% coupon. So although someone may schedule multiple times, they will only receive the 10% coupon once.

The final step is to turn those satisfied customers into outspoken evangelists for your business. This will be a new and invaluable source of high-quality leads, which will become even more plentiful as more new customers tell their friends.


Step 5: Make It Easy to Spread the Word

People will naturally spread the word about a service or product they are satisfied with, especially when it’s as easily visible as a haircut. However, you don’t want to solely rely on people’s good will for your business success.

Again, I’ll offer an incentive—this time to reward people for sharing my original landing page. I’ll offer a free wash and style or haircut to any customer who gets 5 people to opt in for my original coupon.

The cool thing is, I don’t need loyalty cards or any additional software to pull this off.

In my email autoresponder sequence, I’ll set up a follow-up email to go out automatically after someone opts in for my first coupon. The email will explain the referral incentive and invite people to share via a special link.

I can set up a field to automatically generate a unique link for each customer inside ActiveCampaign. On my end, I’d see something like this:

http://myhairbusiness.com/?id=%FIRSTNAME%

. . . while the customer would see something like this:

http://myhairbusiness.com/?id=Chris

I’ll set up a hidden field in my landing page’s LeadBox™ that will automatically pull in the special URL for that page.

Now when anybody clicks that link and submits their email address to claim the free hair-treatment coupon, the customer-specific URL will be recorded in that person’s contact record inside Active Campaign. I can keep track of how many new customers came from their referral and reward them with the free service once they’ve gotten 5 people to opt in.


What’s Next for My Business

I can keep all of these tactics running indefinitely, until I have all the business I can handle. Once I have regular customers to help build my salon’s reputation, I can shut down my Facebook ad campaigns and taper off my SEO investment to reduce my costs.

As time goes on, I’ll also plan to make use of the email list my landing pages are building for me by occasionally reminding my customers to stop back in for their next visit.

To see a more detailed email sequence, plus a complete diagram of the tactics I’ve covered in this post, make sure to download my Salon Marketing Roadmap. Click below for your free copy:

Click here to download the Salon Marketing Campaign Map

If you have LeadPages™, you don’t need to download this template – it’s already available to you inside your LeadPages account. Just log in and you’ll see how super easy it is to customize this page in seconds with no technical knowledge or skills, make it mobile responsive, integrate it with your email service provider or CRM, run A/B split tests, and publish it to Facebook, WordPress, or your own server.


Have any questions about this campaign, or ideas for other topics you’d like the Build My Business series to cover? Tell me in the comments!

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  • Hey Chris, really great post here. A lot of good tips in this one for small “mom & pops”.

    • Chris L. Davis

      Thanks @disqus_sMaITYHiPv:disqus!

  • Paul

    Hi Chris – love this, just what I need. Three questions:

    1. Could you provide a more step-by-step guide to the Active Campaign referral record hack?

    2. While understand this is theoretical can ask your opinion on the booking the appointment step. I am having trouble with this step in my Eyelash Extension Salon funnel, which otherwise more or less has followed your advice. My instinct was that the conversion between coupon request and appointment made would be really high, but sadly not.

    3. And on another note, I was registered for your funnel webinar this week but unfortunately couldn’t make it. Any chance of a replay/encore?

    Many thanks
    Paul

    • Chris L. Davis

      Hey Paul! Regarding your questions…

      1. This isn’t necessarily a hack more than it is a strategy. It’s a bit technical in nature, but I’ll try. Once you have generated the link (using the customer’s first name as the ID) whenever someone clicks on that link it should take them to your coupon page. If your landing page had the url: http://myhairbusiness.com/ then the referral url would look like this: http://myhairbusiness.com/?id=Chris for that same page.

      Then you would create a custom field in ActiveCampaign and name it something like “Referral ID” and add it to the form on your coupon landing page. Here’s where LeadPages takes over…

      In LP you will want to make that Referral ID field hidden. Then select the pre-population feature to populate the data with the variable named “id”. That should place the value “Chris” into the Referral ID field.

      2. Are you saying that the people who claim your coupon don’t schedule the appointment? If so, here are the areas I would be looking to improve:
      – Quality of traffic coming to your coupon landing page.
      – Your email follow up sequence for everybody that requests a coupon but doesn’t schedule
      – Your copy. Ensure that it is very clear what the coupon is for, how to redeem it and what to do next

      3. As of right now I do not believe there is a replay for this one. If you’re an LP customer I’d strongly recommend utilizing our Office Hours every Tuesday at 2pm (Advanced Users only) to get more one-on-one and targeted advice on building out your sales funnel.

      Hope that helps!

      • Paul

        Thanks Chris,

        I’m going to give this a go!

        • Chris L. Davis

          Great! Please let me know how it works out for you.